CHARLOTTE, N.C. -- 28 practices from Novant Medical Group recently received awards for patient, employee and physician satisfaction from Professional Research Consultants (PRC), a national healthcare marketing organization that conducts satisfaction surveys for the hospital. The 2011 National Excellence in Healthcare Awards are distributed based on surveys completed by patients, employees and medical staff members during 2010.
The annual PRC National Excellence in Healthcare Awards recognize organizations and individuals rated at the top of the healthcare industry by their patients, employees and staff members in comparison to other clients from a national database with the primary goal of attaining excellence.
Novant Medical Group, the physician network affiliated with Novant Health, received the President's Award from PRC. The President's Award is the highest award given by PRC to recognize one organization that has made an extraordinary contribution to healthcare.
There are three different levels of awards - Top Performer, 5-Star and 4-Star - depending on how many people rate the facility as "excellent" in a broad range of areas. The Top Performer award indicates that facilities are at or above the 100th percentile for the Overall Quality of Care percent "excellent" score from the national client database. A 5-Star award means that the facility scored within the top 10 percent of national healthcare facilities. To qualify for a 4-Star award, a healthcare facility must score within the top 25 percent.
Elizabeth Pediatrics and Matthews Children's Clinic received Top Performer Awards. 26 Novant Medical Group practices earned 5-Star awards based on surveys completed by patients.